Product Receipt & Returns

Dealer Source Return Guidelines

  • Returns will be accepted within 30 days of the original purchase and are subject to a 25% restock fee.
  • Shunt trip breakers and items with a field installed accessory are nonreturnable.
  • Customer is responsible for inbound and outbound freight charges on all returns except due to Dealer Source error or defective product claims.
  • All returns should be shipped inside additional protective packaging and insured for declared value. Damage claims with the carrier during transit of the return are the responsibility of the shipper.
  • All material claimed to be defective will be tested by Dealer Source upon receipt and credit will be issued based on upon results.
  • Restocking fee terms can be discussed and modified on an individual basis. Please contact a Dealer Source salesperson as necessary to discuss any extenuating circumstances leading to the return.
  • Return credits are issued upon receipt and inspection of returned product. Credits may only be used towards existing/open invoices or towards future purchases and retain no cash value.